Michael Graham Estate Agents Milton Keynes - Milton Keynes

neil jones

Michael Graham sold my parents property, and they were first rate form start to finish. They had to sell the property 3 times as the first two buyers turned out to be time wasters, but MG were great as their motivation to sell the property never waned. They kept a constant stream of buyers coming through the door. They were always friendly, helpful and professional, so when other agents approached us trying to get our business, we never had any doubt we were with the best agent. Everyone we dealt with there was excellent, but in particular most of our dealings were with Roger, and Lee who did a great job of monitoring and managing progression of the chain, giving us regular updates. Communication was always excellent, with them always getting back to us speedily. Totally recommend the team at Michael Graham!

Jackie Williams

A big thank you to Lee and Roger for their support throughout the entire process. Viewings were managed professionally and efficiently and my home was sold quickly. Lines of communications were open both ways and we kept each other updated at all times throughout a tricky situation. Both Lee and Roger are very friendly and cared from start to finish whilst delivering a professional service with a sensitive approach to my circumstances. I can't thank you both enough! I highly recommend Michael Graham Estate Agents.

Simon Williams

I was personally an estate agent for 9 years and while admittedly it was a long time ago - there are basic principles that I feel an agent selling your property should do.

The key one is communication.

When I was manager I would speak to all buyers and sellers in my pipeline once a week while the sale was ongoing (or make the negotiators/sales be in contact).

This is really the area in where this agent falls down. Moving house can be a truly tough and stressful time and the one thing that you would like when taking on an agent and committing a large sum of money to that they provide a service.

Now to be fair, Micheal Graham sold my house quickly but to be frank it was a really nice family home in a very sought after area and this was never going to be a "hard sell".

In October 2024, I came to realise that the last communication I had from the branch manager was the 15th July and it was a simple sentence of - Hi mate - I'll keep you updated.

Since then I have then had to speak to the conveyancers myself most of the way through this process (and to give some context on why I feel compelled to write this review) the conveyancers are being paid £10,000 less than the agent! As far as I can see they have done most of the work within this sales process.

I decided to write to the MD and make him aware of the service levels I am receiving - note I am not asking for money off or a refund of money (as I know how hard it is to get this off an agent) but merely a cry to help me and also improve the work levels of the staff in the branch.

Days later I still haven't had a reply from him however now the manager asked me to call him for an update!

I had to give a request to either email me back or ring me the next day as I didn't have time to take a call at the time he had contacted me. The reply was again a one liner to say that a completion date in November is being discussed, and that I should feel free to call if I want a chat about my property.

The response perceived by me once again was minimal and reactive rather than proactive, and slightly seems to make me feel that I must reach out to them if I want updates rather then they provide the service of giving it to me.

I am just incredibly sad that this agent has been used and therefore I feel rather than waste anymore time trying to redeem and get a service - I best put the effort into helping others avoid my misfortune!

Ask the agent you intend to take on what is their process for not just selling the property but also how they will look after the sale as it goes through also.

I am sure that there are plenty of success stories for this agent but in my humble opinion their standards are far below the fee that they charge and for me if I had had maybe 3 - 5 calls over the the last 3 months then I wouldn't probably have any issue and this review wouldn't be online.

So to finish up - the communication was very poor - the attitude when reaching out to them re lack of service is beyond any I have experienced before in terms of "really couldn't give a damm" - the fee they charge would be 'ok' if they provided an exceptional service that took the stress away and kept you firmly in the loop ... However in conclusion I would be hard pressed to recommend anyone to use this agent and the fact that I rarely write negative reviews I felt so compelled to help others avoid my pain.

Personally I have learned a lesson hence why I will only use agents like Elevation and Thomas Connolly, who manage my rental properties from now on and the service and fee that they offer is high premium compared to Michael Graham.

Bernard

Roger and Lee were fantastic liaising with the vendor during a very frustrating and prolonged process between offer acceptance and exchange, including one collapsed sale elsewhere in the chain. Their calm and professional approach was reassuring to both the vendor and myself and I'm not sure we would have got over the line otherwise. My thanks to them.

Julie Page

Michael Graham estate agents in Milton Keynes recently handled the purchase of our new house. The house buying process was made easier by Lee, who ensured everything went smoothly. Thank you Lee and Michael Graham!

Aayushi Acharekar

We purchased our property from Michael Graham last month.We came into contact with Roger and Lee and they are nothing but outstanding.We had some issues with the solicitors but Roger and Lee worked as a team and made sure the process was as smooth as possible.Lee was on his annual leave but still was working behind the scenes to sort everything out for us
Thank you Lee and Roger for all your help,we will not hesitate to come back to you again .
Aayushi and Akshay

Steven Bowen

We received friendly and professional service, from the very start, when selling our property through the Milton Keynes office. The regular contact, number of viewings and overall standard of service was excellent. We would like to thank Lee, Bailey, Richard and Michael for all their help.

Amir Shahnwaz

We recently had the unfortunate experience of dealing with Michael Graham – Central Milton Keynes for the purchase of our new property, and it was nothing short of a nightmare. Unlike Chewton Rose, who efficiently handled the sale of our previous home, Michael Graham was disappointingly unprofessional and unresponsive throughout the entire process.

From the very beginning, Michael Graham's lack of proactivity was evident. Their communication was poor, and they failed to keep us updated on important developments. On the day of completion, the situation deteriorated further. Both the branch manager and another key team member were unreachable, leaving us in a lurch at a critical moment.

After the completion, we were left standing outside our new home with four vans, while Michael Graham was conspicuously absent including the previous owners. To add insult to injury, one of their representatives had the audacity to lecture us on patience instead of taking responsibility for the chaos.

Michael Graham's contribution to the process of handing over the keys was non-existent. We had to wait four excruciating days for the previous owners to move their belongings, causing significant inconvenience and stress. Our movers couldn’t put our stuff as per allocated rooms due to ex-owner belonging. Throughout this ordeal, Michael Graham remained offline and uncontactable, from the day before completion to weeks afterwards. Not once did we receive an apology for their abysmal service.

In summary, our experience with Michael Graham has been a complete disappointment and a source of immense frustration. Their unprofessionalism and lack of accountability have left us deeply dissatisfied. We would strongly advise against using Michael Graham for buying or selling your property. It is a shame and a disappointment to have encountered such poor service.
We will never recommend Michael Graham and would suggest looking elsewhere for reliable and professional estate agents. Do consider Chewton Rose – Central Milton Keynes, found them very professional and proactive.
Thank you