All New Again® - Mill Creek, Washington

Jason S.

I have had the pleasure of working with All New Again® two times for both remediation and reconstruction services due to water damage issues in my home, and I couldn't be more satisfied with their service. From the moment I called, their team was prompt, professional, and incredibly knowledgeable. They walked me through every step of the process, ensuring I understood what needed to be done and why. The remediation technicians, led by Johnny, and the reconstruction personnel, led by Amir, were courteous and efficient, completing the work on time and with great attention to detail. I have peace of mind knowing that each phase was done right.

Additionally, Jon (CEO of All New Again®) provided invaluable assistance in navigating the insurance claim process, making the ordeal far less stressful. Melody and Jennifer from the office staff were exceptionally helpful and kind, always ready to assist with any questions or concerns I had, making the entire process much smoother.

I highly recommend All New Again® for anyone in need of remediation and restoration services. Their commitment to quality and customer satisfaction is truly unmatched, allowing me the confidence to refer a family member.

Eugene L.

I recently had the pleasure of working with All New Again after finding them through a Google search, and I was immediately impressed by their glowing reviews. I decided to have them inspect my patio at first, which was leaking into the room below, and after seeing their expertise, I engaged them for the job.

From the start, Johnny stood out. He quickly identified all the issues with the patio, providing a level of detail that I hadn’t received from other contractors. He has been thoroughly documenting everything, including detailed pictures, which has been incredibly helpful. I had met with several before him, and while they all offered helpful insights, Johnny was the only one who covered everything comprehensively. His knowledge gave me confidence that All New Again could truly handle the problem.

What I appreciate most about this company is their commitment to doing the job right. They don’t just slap a band-aid on problems; they address the root issues, which is exactly what I was looking for.

The professionalism of the team was also noteworthy. They were punctual, which is unfortunately rare in this industry, and they took extra care to protect my home—covering my floors with ram board and shielding my carpeted areas with plastic.

A big shoutout to Ryan, Noah, Vas, Alex, Ihor, and Vlad for their hard work in disassembling the super heavy stairs from my patio! Their teamwork and dedication truly made a difference.

If you're looking for a reliable company that genuinely cares about quality work, I highly recommend All New Again!

Alan S.

When we found that our refrigerator had been leaking water, we didn't know what to do. Luckily we found All New Again, and they did an outstanding job both remediating the water damage, and performing top-notch work on the ensuing reconstruction effort. Thank you, Jon, Amir and the team to get our home truly back to an "all new again" condition.

On first meeting Jon and his team, they did a great job reassuring and guiding us through the process. Their extensive experience in dealing with water damage, and working with insurance companies proved extremely valuable. Their professional approach and meticulous record keeping, and sound advice made it easy for us to work with our insurance adjusters. The team was at our home the same day we called, and dropped by every day until the mitigation was complete. Because the damage we suffered was quite extensive, our kitchen, living and dining room were all affected, and All New Again did a great job packing away our belongings before the major work started.

After the mitigation, Amir's team stepped in and helped survey the damage, and propose a mitigation plan. Amir has a keen eye for detail, and made every effort to match the original details of our home, including the custom exotic flooring and baseboards. They also worked with me to allow me to choose exactly the replacement materials we wanted for the reconstruction, which included countertops, and backsplash tiling and inserts. Every step of the way, Amir was in contact with me to make sure we knew what was going on, when to expect different parts of the project to complete, and to make sure we were satisfied with the results.

Given the extent of damage and resulting reconstruction, this was a long and difficult process, and I can't imagine any company doing a better job than All New Again did. I wouldn't wish water damage on anyone, but if this happens to you, I wouldn't hesitate to call them right away. Highly Recommended.

JASO

Update after 5 months:
The reconstruction of our house is finally done. Thanks to Amir and his crew (Elvis, Zahir, Sanel) our house is completely & beautifully fixed. They needed to re-do almost everything inside of our house, but it took them only 4-6 weeks, which was pretty amazing. Amir and Elvis always made sure what/how we want things to be done by keeping a close communication on every detail. Then, things were executed perfectly. We added a few personal projects during the reconstruction, and they were all beautifully done, exactly as we hoped and asked. We are very happy about all of it.

Lastly, again, we would like to send a special thank you to pack-in team as well. We were so happy to work with Johnny, Olfa and Nora again. Ryan and Noah did a great job bringing all the heavy stuff in only one day! Amazing! Thanks to all your help, we were able to return to our normal life sooner.

ANA’s accounting team has been also very helpful. Our claim is such a large claim, so it took extra time and steps to get it processed. We really appreciate Gary and Katelynn for always making prompt accounting processes and helping us get through the obstacle we had with our insurance claim check.

It took more than 10 months until our house was completely recovered (because of the hold-up by insurance company). It had been very stressful and worrisome not knowing what’s going to happen, but we always remembered Jon’s promise. He promised us on the very first day that we would get an “All New Again” house back even if it took time. Jon and his whole team fulfilled their promise.

We cannot thank Jon, Amir and all the ANA crews enough. I don’t normally post reviews on businesses, but I do for ANA, hoping other families like us who are suffering from their loss would contact ANA to make their life so much easier.

Original: Finding & hiring All New Again was the best decision we’ve ever made. If you are looking for a contractor you can trust, ANA is the one. Their interest is truly to help us, people suffering from their loss.

We had a water leak from our 3rd floor bathroom, which went down all the way to the crawl space (4 levels) while we were on vacation for a week. We first contacted our insurance company, and they sent us a “preferred contractor”. Turned out that this was the biggest mistake. Long story short, ANA ended up re-doing water remediation work for us because the “preferred contractor” left our house very wet, although they worked on our house for 3 weeks+ and guaranteed that the house was completely dry and ready for reconstruction.

When ANA started demo, they found a massive amount of mold, including 2 out of 3 toxic ones from everywhere they opened. Our house is only 5 years old, so mold was caused only by incompetent work done by insurance company’s “preferred contractor”.

Despite such an awful situation, working with ANA’s water remediation team had been such a pleasant experience. There’s a world of difference between the insurance company’s preferred contractor and ANA (we shouldn’t even compare…). They were very transparent- notified us of any findings and steps and sent us the detailed report every day after work. All the crews from ANA were very professional, caring, and respectful. We were glad to get to know Jon, Johnny, and Dar and their flawless work. Also, we would like to send a special thank you to their contents’ team (Nora, Olfa, and guys) for their work on packing out our personal items (which was a lot!!) We could see they were treating our items with care and respect.

We were lucky that we found ANA. If we hadn’t contacted ANA, we wouldn’t have noticed the mold behind the walls and ceilings and eventually we would have become very sick. Also, dealing with large insurance claim like this has been a nightmare but Jon has helped us navigate through this process and it has been nothing but helpful & educational. We cannot thank you enough to ANA for all their help. We can tell from our own experience that ANA will go above and beyond to help their customers and they are truly the BEST!

A S.

I had spoken to All New Again prior about a leaking furnace vent and mold that was discovered when we replaced our furnace. I was very impressed with All New Again when they offered to lend me special air cleaners after I decided to save money by remediating on my own by replacing the drywall. A year later, we felt like maybe we still had issues, and since my daughter is immunocompromised, I wanted to know for sure if we still had any mold. I did some research and found a certified mold inspection company and they did thorough testing. The report showed multiple issues in addition to the furnace closet; from leaky gutters, toilet and kitchen faucet. The remediation that i had done was still testing positive for mold, as well as the "remediation" by the insurance company 10 years ago from a flood in our laundry room. I remembered All New Again and looked them up on the IICRC and because they were certified and I had liked them from before, I asked them to do the remediation. Working with them was so pleasant. I would refer anyone to them.

Rachel S.

August 2024: Updated review!

I want to thank All New Again for completing such amazing restoration work, as well as an efficient and timely pack-back process!

In terms of restoration, I cannot thank Amir, Elvis, and Zahir enough - they were caring, responsive, and very respectful of my timeline. I am 8-months pregnant, and the last thing I wanted to do this summer was go through a major renovation due to an unforeseen sewage/flooding issue. The three of them made the process, easy, worry-free, and the results are beautiful! I am so thankful for ANA and would definitely recommend anyone to work with them for any renovation/restoration needs.

In terms of the pack-back, Johnny, Ryan, Noah, Orfa, and Nora did an absolutely amazing job picking my items up from the storage locker, bringing them inside, unpacking the boxes, and speedily cleaning up my home. I could not be happier. With this baby due any day now, I needed everything unpacked ASAP - and that's just what they did! They texted me with their ETAs, where very clear with their communication, and just generally very lovely and helpful people. Would definitely recommend.

Thank you ANA for all that you do! You've truly made this process as stress-free as possible!

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June 2024: I would absolutely recommend All New Again (ANA) to friends and family. In early May, we unfortunately had a sudden pipe burst and sewage flooded our basement. Within 2 days of contacting Jon from ANA about the issue, he was on our property to assess and guide us with next steps. I was so impressed with his knowledge and support through the process. Remediation began promptly, and I could not be happier with the work that Ryan, Noah, Johnny, and their team performed to remediate the water damage. The team always texted when they were on their way to my house with their ETA, provided constant updates on their progress and what they were working on that day, and were always willing to help out/assist with any questions I had. They even took extra precautions by setting up extra air purifiers and de-humidifiers throughout the house since I am pregnant. I am so impressed with ANA's quality of care, attention to detail, and prompt and reliable communication. The last day of remediation is today, and I look forward to putting our home back to pre-loss condition! Thank you ANA team for all that you do!

Mohammad M.

If you’re dealing with water damage in your home, as I recently did, you’re likely already under a lot of stress. What you need most is a professional, hassle-free team that follows best practices to help restore your home and bring you peace of mind. That’s exactly what All New Again provides. Their mitigation team was highly professional and handled the water damage in my bathroom with expertise and care. The reconstruction team was equally impressive, delivering excellent results with minimal need for oversight.

Corlis V.

I can’t say enough wonderful things about AlL NEW AGAIN. When we we’re referred to All New Again. We were at a very low point. My husband and I were very, very exasperated with the entire process of dealing with 3rd party adjusters
Enter Jon Baer, who was referred to us by one of our lawyers. He was a breath of fresh air, literally and exuded confidence and I knew immediately I could trust him. It’s been a long road with Jon , which is not his fault it’s the other parties. Jon has always told us to hang in there. It will all work out.
His crew from start to finish Has been incredible with communication, our belongings, our emotions and maybe some of my crazy questions.
I would & have referred others to ALL NEW AGAIN if the needed their services. Thank you, Jon.