Still Phone
1/5
We purchased two properties in Deal this year and what a contrast. One is through Bright&Bright, and the other through Wards. The first went like clockwork and on Exchange we received the keys attached to an impressive wooden key ring and a bottle of Champagne from the Sales Manager. Nice touches.
The second, through Wards, was a complete and utter fiasco from start to finish. A dysfunctional and busted Agency, which hadn’t even confirmed whether the Vendor had the rights to sell or not. Spoiler; she didn’t and Wards never checked! Two years later (yes seriously) when we were finally able to purchase, the Wards Sales Manager refused to arrange a final viewing on the day of Exchange and Completion. He told us to drive past the property “if we wanted” but he was too busy Prospecting to open the door so we could see inside and Close the purchase.
On Completion did we get a bottle of anything from Wards? A keyring? Chocolate? A thank you even? Of course not. Nothing at all. All we got was the keys loose in a grubby used envelope. Wards didn't know which keys opened what.
We also received an email from that same Sales Manager saying “I agree, a poor exchange viewing is important”. How Freudian, but how very true with Wards.
We would never treat anyone who bought anything from us this badly so we obviously wouldn’t pay a company like Wards to do that for us. We will buy more property in Kent but not through Wards, and obviously, property management wouldn’t be on the agenda either.
Wards is basically the Estate Agency that constantly Prospects with a shotgun and treats buyers like dirt. The result is they cannot Close despite now and again Selling something without knowing why. It’s purely a volume game and not a people or value game for Wards.
