Big Fish Games - Seattle, Washington

L G.

Update to my initial review. Big Fish games "customer support" agreed to delete my personal information from their database as I requested. I asked for confirmation once it was done but they disappeared without completing the task as far as I am aware. I sent multiple follow up emails and all were ignored. I messaged the president of the company directly and it appears that he is also ignoring my inquiry. I guess the poor customer service really does start at the top of this company which explains the really bad "customer support". I would highly recommend staying away from this company because they are terrible if you need them for anything.

Rob A.

Beautiful building (public lobby pictured) filled with excellent people. Would visit again!

Daniel C.

I would have written a much more favorable review days ago.

I've been a loyal Big Fish customer for over 10 years. Always had excellent customer service for most of my membership. Won't bore you with details of my recent customer (dis)service experience other than to say that it isn't what it used to me.

Want to send an email? Good luck with that if your query is about anything more than a couple of dozen or so titles.

Want to call them? You have to do a search to find a phone number. (Nothing listed on their website.)

When you do find a phone number to call you will them get to suffer through call center Hell only to be told to go online and send an email - which is impossible if your question is about anything other than the aforementioned dozen or so titles.

Is anyone at Big Fish listening?

Don't think so ... but I hope so

Coriander S.

HORRIBLE customer service. If you cancel they will still charge your card every month, as they are charging mine for a game we could not even download months ago! The receptionist RUDELY hung up on me. They keep referring you to email them or try canceling online. DOES NOT WORK.

Thomas D. G.

I have purchased 4 video games from this company and I cannot use any of them! I have tried to cooperate with their instructions by sending my requests in email format since you cannot speak with them at any time; each time I have sent my request in email I have repeatedly asked for help with my purchases, I have enclosed my phone number and still I have received no help from this company. WHY they have chosen to steal from me and cheat me like this is unbelievable! I have just left them ANOTHER VOICEMAIL begging for help, yet I know that it probably will not arrive. I am asking anyone who works for BIG FISH to please help one of their customers and give me what I have paid for!

Gerimiah 3.

Will be visiting soon! Been very proud to be a member of Big Fish Games for years now! Being a Seattlelite away from home. I cancelled my membership and restarted it YEARS later, with the same email and the games i bought, with that email? Still there! Since Google is being attacked by Microsoft now (& Microsoft's Military friends) maybe my beloved Big Fish can do Customer Service again? (Consider a Community forum, where people like me, will help those who are not agents of tech warfare (hmmm, interesting RPG that would be! Tv show too! (I TOTALLY feel your pain BigFish)(and mom complaining about her son? Have you heard the word LAWYERS? IF what you claim is true...then you wouldn't impede your case, by mentioning it here! )

Stephanie O.

The "director of marketing" stole my sons drawing and used them in their newest game, Evermerge. I have it on record that he was given credit but then removed because the director of marketing was dumped by the father of my children. She promised a trust with $300k. I would love to speak to someone but it is almost impossible to reach a live person at that company.

JAMES G.

THEY'RE THIEVES ONLINE & AT THEIR RESORT!
GAME KEPT KICKING ME OUT & BIG FISH CASINO REFUSES TO REIMBURSE ME FOR MY LOST CHIPS! REPORTING THEM TO THE WASHINGTON DISTRICT GENERAL ATTORNEY'S OFFICE!