Caravan Canopy Int'l, Inc. - Cerritos, California

Erik Heins

My company recently bought one of the 12x12 straight leg canopies.
We're sorry we ever did the quality is subpar.
Engineering sucks this thing barely held up to a 15 mile an hour wind. It's all bent up and trying to fly away like a kite.
Don't buy any canopies from this company.
You will be very disappointed.

Martine Dardignac

These people produce garbage. And then they have the audacity to not want to offer refunds. You've been warned, stay far far away. Pictures of a "tent" that spent 10 minutes in the rain and splintered. I had to be rescued after this piece of junk fell down right on top of me. There were at lest 10 other vendors in the same location, all with tents, none of which collapsed from a little rain.

Shawn Mast

I recently ordered a caravan canopy and weight plates from another retailer. When the weight plates arrived, two out of the four were damaged, possibly during shipping. I understand how this can happen, and since the instructions with my order said to call Caravan directly, that is what I did. I made a total of 3 calls, and at no point was I able to speak to a human about the problem. The first time, the operator put me on hold for several minutes before coming back on and telling me that no customer service representatives were available at that time. She took my name and number and told me that I would receive a call back. That was several weeks ago, and I still haven't received a call. Several days later, I called again. This time, I was transferred to a voice mailbox. I hung up and called back immediately. I told the lady that answered that I had just been transferred to voicemail. She asked to place me on hold so that she could find someone available to talk to me. After more than 5 minutes on hold, I hung up. So far, the quality of the products I received seems to be ok, other than the damage the existed when I received it. However, based on the complete lack of customer service, I will certainly not use Caravan products again. If I need another canopy, I will find a company that can actually provide something that resembles good service.

Moxi Lo

I own a small local restaurant here in Orange County. Since covid-19, I've been doing what I can do keep chugging along until this whole pandemic is over. I've recently made the transition to outdoor seating. Upon my search, I came across Caravan Canopy. Long story short, Caravan's canopies have been an affordable source for canopies. I would recommend their product if anyone is looking for a canopy, especially small business owners, like myself.

Also, I know there are few reviews regarding their customer service. As of right now though, the times I have reached out to their customer service team, they have been responsive and helpful.

Just one person's experience but it was a good one. Hope this helps.

kim christen

Had the carport canopy for 3 months and side wall pipe split vertically and then lost full structural support and collapsed. Contacted submitted a warranty claim twice and never heard a word from them. Save your money and don't buy their cheap products.

Arielle Kincaid

I was so HAPPY to find BRANDON and JASON to help me with my canopy needs. They helped me custom make a canopy design for my small BUSINESS! I LOVE family businesses as I also OWN only and can’t believe I found another! Just a DAD and his sons doing the thing. APPRECIATE YOU BROTHERS!

Mark Hadley

Caravan Canopy is the BEST! I have a 15 year old canopy that was damaged during a windy evening. I have purchased several canopies and replacement tops from this company. I drove down with my damaged canopy (I didn't realize they now have an appointment only policy!) to purchase replacements parts to repair it. Everyone was friendly and helpful, at one point I had 3 people working with me to identify the parts I needed. The staff there is fantastic, from the receptionist to the guys in the warehouse! Thank you for a great experience.

Marco Di Dionisio

Two pieces broke within the first two months after purchase. Impossible to get through on the phone and no response from customer
service email. Huge disappointment