GoDaddy - Tempe, Arizona

Fred P.

I signed up with GoDaddy for email and have had problem after problem. I can't sign in. It asks me to add security features, I do and then it sends me through a loop to do it over and over again. I called and waited on hold almost an hour and had to hang up. I called back the next day and the same thing happened. I used the chat feature and chatted with someone for over an hour and they still couldn't fix the issue. They knew nothing about their service and kept googling articles and sending them to me and I had already read every article they sent and nothing worked. I called and finally got someone on the phone and it took an hour and they finally said it's going to take at least 90 minutes for it to be resolved. Meanwhile my email is down it's costing me money. If they would have solved problem quickly, I would have chalked it to "things happen". I told them I have lost confidence in their ability to provide reliable email service and that I have paid for a service that doesn't work and that I want a refund for the email accounts so I can move them to another provider. They basically told me to kick rocks. Didn't try to make it right in any way. I DO NOT recommend this business. I am moving all of my email and every other productI can from GoDaddy. I should have read the BBB reviews before signing up and I definitely would have. Mistakes are not the problem. We all make them, but making your customer pay for your mistakes and not owning up to them? No thank you. Not for me.

Update: They said it would take 90 min to fix and after 15 hours, it’s still not working.

Update #2: The reply below says that someone sent me an email trying to understand the issue. I DID NOT receive an email of this nature. More smoke and mirrors from Godaddy.

Gary W.

I called in with one question, and he solved another that we discovered together. Before we got off the phone, both problems were solved. I always get professional and courteous service, and have always had good results when contacting GoDaddy support. Today, Chris was another great example. Thank you, Chris!
* PS: I filled out the Trustpilot survey at the end of the service call and decided to come to Google and share my same review. I'm confused by the 1 star reviews. I've ALWAYS had good results from contacting support.

Louise B.

I purchased a web services package that did not contain what was advertised. When the issue was raised with GoDaddy, they offered to correct their mistake by making me purchase a new package on the premise that they would refund the incorrect package. After weeks of following up, I received a message that they did not approve the refund. In this case, I believe they committed two counts of fraud. Let me detail what happened below.

February 26, 2025: I purchased a Managed WordPress Ultimate plan that was advertised to have three hosted websites, this is priced at 5,988.00 Philipine pesos (106.30USD). However, I was only given one website in the plan. This is the first count of fraud.

Upon finding out that I was given only one website in the plan on March 18, 2025, I raised the concern with GoDaddy through their chat support feature on their website. After reporting the concern, the agent whom I talked to offered to correct their mistake by making me purchase a new package on the premise that they would refund the incorrect package. After weeks of following up, I received a message on April 7, 2025 that they did not approve the refund. This is the second count of fraud.

I trusted GoDaddy to honor their advertised services and to act in good faith when resolving customer issues. Instead, I was misled into spending more money under false pretenses, only to be denied the promised resolution. This experience has not only cost me financially but has also undermined my confidence in their integrity as a service provider. I am demanding a full refund of the original package as promised, and I urge GoDaddy to take accountability for their actions. If no resolution is offered promptly, I will be forced to escalate this matter further through formal consumer protection channels and public forums to ensure others are warned.

Jose R.

Their support team is not useful at all, they keep repeating scripts to sound polite, but can’t help. I’d like talking to a wall.
as a business owner i understand that you want to make money, however GoDaddy crossed the line to being a ripoff. Only way i’m allowed to transfer my professional email is by buying back my old domain for $400. Which is causing me all kinds of trouble and probably will lose me my google business profile. They make it sound like it’s easy to transfer your professional email, I spoke with the support for an hour on the phone, but unless you paying them $400 for a domain they ain’t helping you.

Nikki H.

Do not under any circumstances use GoDaddy.

As a new business owner I’m sure it may be tempting to sign up with this company to make things easier while starting your business.

GoDaddy has a cutthroat Terms of Service (TOS) that can hurt and/or disrupt your business without notice.

I’ve been with GoDaddy for 3 years and signed up for their Website+marketing package that included a business phone number. For the past few months I noticed I had no business coming from my business phone number. After wondering what was going on, I decided to call my number and it’s disconnected.

I received no notice that this service was being disconnected. I have window decal and business cards with this phone number.

This is so unacceptable. Their customer service is unbelievably poor and unhelpful. They will say anything they can think of to get you off the phone and when all else fails they will put you on hold and never come back to the phone.

Mehmet T.

I’ve been a GoDaddy customer for years, managing multiple domains for different projects. However, my recent experience with their Domain Discount Club subscription has made it clear: GoDaddy has become a customer-hostile, profit-driven platform.

On May 21, 2025, I mistakenly subscribed to their Domain Discount Club (DDC) service. I canceled it the same day, contacted support immediately, and requested a refund — since I didn’t use the service at all.

Their answer? A robotic copy-paste response: “This service is non-refundable.” No exception. No attempt to understand the context or offer store credit. Just a hard no.

For a global company, this is unacceptable. Most modern platforms (Namecheap, Dynadot, Cloudflare) handle these situations with empathy and common sense. GoDaddy, on the other hand, is stuck in the early 2000s — bloated interface, hidden fees, and poor ethics.

I’ve since started moving all my domains off GoDaddy. If you care about transparency, customer service, or scalable solutions — look elsewhere.

Temüjin C.

Worst service, products, management, billing, and support from godaddy.
I paid web hosting for 5 years, and i was having many issues. I was given advice and suggestions to cancel and purchase another managed hosting plan. After cancelation, i am now being told, no refund, no credit, and nothing. My money is gone, i asked them and begged them to restore the products and find me a solution. They can't, won't, and not eager to help or make a customer happy.
Please dont buy any products with godaddy, stay away and avoid this company.

AYO Y.

I don't like that I can't add coupons to my services. I am a massage therapist and I recently made flyer for my services that include a coupon code that I created. I soon found out that the coupon code can only be add to products and not the services. This doesn't make sense because the payments are collected the same. Coupons are a big part of marketing and gaining new clients, I feel like this is a hindrance to business. Please fix asap!