Gold Rush Energy Solutions - El Dorado Hills, California

Cherlyn O.

I did have a former gripe about something with this guys in the past, but they have rectified that situation. This company put up my solar panels and did a great job. I recently added two Tesla Powerwalls 3’s and Gold Rush did a great job. The power walls are lovely. The employees, Cammeron & Justin were incredibly helpful in every regard. My power walls are beautiful. These guys were very professional and had a very good work ethic. I didn’t have to watch them the whole time during the install. These gentlemen were very respectful of my property. They did their very well, and they cleaned up after themselves when they were done. . They included me the whole way with the installation of the power walls. I can say that I would recommend this company to anyone of my family or friends. Thank you so much and I will upgrade my review to five stars. One guy‘s name is Matt . The other two gentlemen are named Cammeron and Justin. . This guys are very knowledgeable and do a great job. No problems at all with them . Anyway, thanks guys. You are a five star company! ⭐️⭐️⭐️⭐️⭐️

Deborah H.

During the sales process, they were very responsive. After installation, good luck! I have left a message every day for three days - no call back. This is not the first time it has been a struggle to get their attention after the system was installed. I've also sent two or three emails hoping that might be better option - sadly, same result (which is no reply). And check BBB, their lack of response to customers seem to be their norm.

Christine P.

This is a long review, hopefully worth you taking the time to read.

We've been working on getting solar on our property for 4 years now! It has been a very long journey for us, for most it should not be this long but we had some interesting challenges.

When I started the process we had three different meters on our property, one of them is 3-phase. We are now down to 2 meters, but having multiple meters added to the complexity. We also had wanted to put the solar panels on the roof of a barn structure we have, but unfortunately the building was not permitted properly by the previous owners. We also have a lot of tall Ponderosa Pine trees on the property that created a ton of shade issues.

Add to these "issues" the fact that we use a lot of power, so we were talking about installing a large, 60 panel residential system. All of these factors, and some others, made it very difficult to deal with many other solar companies. Some didn't even want to talk to us. We got into contract with one company and they couldn't complete the job, or weren't willing to deal with the challenges.

Then, when we were about to give up, along came Daniel Ramirez and the growing team at Gold Rush Energy! They dove right in and were able to solve the last challenge we had as well. Once we decided to go with a ground mount system we wanted to have a raised system so our animals could use it as a shelter in the pasture. Most companies were not offering something like this whereas Gold Rush Energy had it in their portfolio.

Due to the multiple power meter aggregation and the removal of one meter that we had, things took a while to get through PG&E's approval. The Gold Rush team were constantly hounding PG&E to get that approval done and giving me regular updates. Once we received our final approval the installation was scheduled for the next week!

I was initially a little worried that this is a growing company, what was the crew going to be like, how was their equipment, etc. They came on site with about 8 people, all very good work ethics, and some fairly new trenching equipment and tractors! They had a huge raised panel system to install and over 400' of trenching to do through some hard ground. I was impressed in how they got this project done!

If they can get through a difficult project like ours, they should have no problem with any other system they are working on!

Really looking forward to our solar production and seeing what our first annual true-up bill will look like, we should end up net zero with our efforts which is our goal! Thank you so much to Daniel and the whole team at Gold Rush Energy!

Deborah V.

My overall experience with Gold Rush Energy has been fabulous. I originally started my solar journey with another vendor, but due to having a metal roof, found my way to Gold Rush. Their expertise with metal roofing was key because other providers do not have the experience to install solar on these types of roofs. The quoting process was easy, the prices fair, and they showed up on time for the installation. The installation crew was fabulous--they had a team of 10 out here and had the installation of the panels completed in less than a day. They had to restack my electrical panel to accommodate the inverter and this was done well, although we did have a minor issue with a breaker later. They sent Timothy McCray back out to the house to address that issue and to fully provision the inverter with new firmware. They also pushed through the PG&E Permission to Operate in almost no time at all. So overall I am very pleased with my experience with Gold Rush. And let me say again that all their guys are GREAT, especially Timothy McCrary!!

Ken E.

UPDATE: It took a few more days and eventually I heard from Gold Rush. They promptly sent someone out to look at my system. They ordered the necessary part from Enphase and got back out to the house quickly after it arrived. I was told the slow down in the solar business across CA forced them to lay a lot of people off which is impacting their customer service response times. I understand that situation and appreciated that once they engaged they were professional and responsive.

Donnie M.

We have been considering solar for years but the cost vs. return was not there. Last year, 2018, we started looking again and the price looked good so we contacted contractors both big and small including vendors from Costco, Sam's, Home Depot and Lowes. We reduced the the choices to 4 and requested more details. Three of the four were local and looked most interesting so we requested more details.

Two of the three offered panels that I was interested in, Panasonic and LG. So we were down to two.
Gold Rush was very fast to respond. Jeramie called and set up a meeting time, showed up and made a very impressive presentation regarding options and price. Bottom line, Gold Rush had the best price and out performed all others.

The installation:
We live on 23 acres, lots of room, so I wanted a ground mount system for easier maintenance.

Kavin called to do a site check. He had a device that included a sky camera and a computer that calculated sunlight for every month of the year. With that he checked different locations and suggested a space near the house. Jordan produced a “Solar access and shade report”.
Kevin also took a lot of photos of the planned location, our electrical panels and our property for the system design team.

We signed the proposed 18 panel, 5.4 KW DC system.

The construction took three days. First day was mostly work planing. Dan and Ken worked up a materials list for the panels and electrical run into our main electrical panel.

Second day a big crew ( 10 or 11 people ) and went to work. It was a real treat to watch them. They automatically helped each other as needed. Dan had a ditch for the wire conduit. I asked if I could drop a PVC pipe in it for water, “sure”. I brought up the pipe and as fast as I laid it out, one of the guys glued it together!

Third day, finish up, test and call for an inspection.

Every work day the site was totally cleaned up. From the time the project was scheduled until PG&E approved the hookup we got a phone call at the end of the day from Emily, Jessica or Michelle to let us know what is happening and when.

The system is started November 16, 2018. I wanted to wait to write a review so I could comment on its performance. On a daily bases the system has generated between 10% and 75% of our power demand. By spring and summer we will be over producing so I expect we will have no PG&E bill for the year. PG&E does charge a fee of about $10 just for being hooked up.

Gold Rush Energy Solutions is a TEAM of people working together to produce a high quality product and complete customer satisfaction. An excellent local company, congratulations Jordan Lykins - CEO
and Daniel Ramirez- COO

Animesh K.

Contrary to what a few others have posted, they are not out of business yet.
We had got our solar installed from GoldRush in July 2023 and exactly after a year of working fine, our system stopped working on beginning of August 2024. I was afraid that our inverter went bad as SolarEdge inverters are notorious for going bad.
I tried contacting Gold Rush on a Saturday morning but wasn't able to reach a customer support executive. Provided my number and waited for a call but no call back.
I tried again on Monday and no call back again. I checked the reviews and when I read comments about them going out of business, my heart skipped a beat. However, I tried again and yet didn't get through to a Customer Support Executive, gave my number and thought, I will probably have to call a third part to fix the issue.
However, to my surprise, Nathan from Customer Support called back 30 minutes later and mentioned that there was an isolation fault showing on my inverter. He scheduled a technician to visit us on coming Thursday. Robert was the technician who visited us on Thursday, went over the system, checked our roof and found that the junction box had some issues with wires melting. He fixed the junction box and our system was up and running within an hour. He also explained everything as he was troubleshooting.
They are not out of business but they have downsized which has put a lot of extra pressure on them.
Overall it was a decent experience with their Customer Support and technician but I will still deduct a star as my system was not producing any power for around a week.

Christy M.

First and foremost I do not like to wright these! This company is horrible they have terrible service! They installed our solar 50k worth of panels. They left screws sticking out into my living room ceiling where everyone can see them! It has rained in my living room in several places due to their poor quality of work! I attached pictures so you can see the screws hanging into my lovely living room! They came to try and fix the screws by cutting them and painting over them with a random white paint to hide their mistake. They also promise to give you 500.00 referral fees for who you refer to them we have yet to receive any of the money. One of their employees Nathan Pieters is who I have dealing with. He has told us on several occasions that we were approved for the referral fees and this has been going on for months now with no communication from them! They don't return our calls or emails anymore! I do not want this horrible service to happen to anyone else. We hope these folks we did refer aren’t having any problems like we have had!