Tamara Reed
1/5
Over the past [approximately] four years, I have had continued loyal patronage with ITECH Solutions. Unfortunately, I recently had to discontinue their server protection services due to a price increase. When I called to end our service contract I was not informed of any money due, nor had any invoice gone unpaid to the best of my knowledge.
One week ago ITECH Solutions placed a block on my personally owned server to prevent my access to it. They refused to release it to me if I did not pay them for an invoice I was unaware existed. Again, this amount due had not shown up on any invoice I ever saw, nor was I contacted about it prior to this incident. They were rude, condescending, and had no grounds to hold my personal and business information hostage.
ITECH Solutions was not helpful or informative during this process and criminalized me by treating me as though I would not pay. There was no cause for this, as I had been regularly paying invoices for the entirety of our working relationship.
In ITECH Solutions holding my server hostage, I lost money that cannot be recouped. I did not curse or scream, however I was audibly upset and they attempted to decline my payment (while still maintaining control of my personal property) because they didn’t like my tone.
Appalled at their conduct, I made contact with the owner who, rather than addressing the concerns at hand, brought up (and apologized for) an irrelevant issue that had no effect on me.
I will no longer entertain the idea of doing business with ITECH Solutions at any point in time. It is clear they need some significant restructuring of their customer service model, which I am not confident can be entrusted to the current staff and ownership.
