JCPenney - Muskegon, Michigan

Address: 5690 Harvey St, Muskegon, MI 49444.
Phone: 2317986107.
Website: jcpenney.com
Specialties: Department store, Clothing store, Furniture store, Jewelry store, Shoe store.
Other points of interest: Curbside pickup, In-store pickup, In-store shopping, Onsite services, Delivery, Same-day delivery, Wheelchair accessible entrance, Wheelchair accessible parking lot, Quick visit, Checks, Credit cards, Debit cards, NFC mobile payments, Credit cards, On-site parking.
Opinions: This company has 1040 reviews on Google My Business.
Average opinion: 4.2/5.

📌 Location of JCPenney

JCPenney 5690 Harvey St, Muskegon, MI 49444

☎️2317986107

⏰ Open Hours of JCPenney

Monday: 11 AM–8 PM
Tuesday: 11 AM–8 PM
Wednesday: 11 AM–8 PM
Thursday: 11 AM–8 PM
Friday: 10 AM–9 PM
Saturday: 10 AM–9 PM
Sunday: Closed

JCPenney Muskegon Store

Located at 5690 Harvey St, Muskegon, MI 49444, JCPenney is a premier department store offering a wide range of products and services. With a phone number of 2317986107, customers can easily reach out for inquiries and assistance. The store's website, jcpenney.com, provides detailed information and online shopping options.

Specializing in department store, clothing store, furniture store, jewelry store, and shoe store offerings, JCPenney caters to a diverse range of needs and preferences. The store's other points of interest include curbside pickup, in-store pickup, in-store shopping, onsite services, delivery, same-day delivery, wheelchair accessible entrance, wheelchair accessible parking lot, quick visit, and various payment options such as checks, credit cards, debit cards, and NFC mobile payments. On-site parking is also available for customers.

The company has garnered 1040 reviews on Google My Business, with an average opinion of 4.2/5, indicating a high level of customer satisfaction.

👍 Reviews of JCPenney

shelia V.

1/5

I was very disappointed In JCPennys today. I have been a loyal customer for a very long time and always considered them to be one of the longest standing stores that I grew up with and know what good customer service is but now I recognize they they are no different than the others. My husband bought me one of the Yes rings (not very expensive) but I loved it. Within 2 months one of the diamonds was gone. We went back to see if we could exchange it but the cashier said because we didn't buy a care plan (which we were never offered or probably wouldnt have have bought due to the price of the ring). They wouldn't give money back or anything. Im not faulting the cashier but the company should
have stood behind their product. This is the reason Amazon is taking over. Very dissappointed.

Staci K.

1/5

!!!WARNING!!!
PLEASE BE WEARY OF GOING TO SALON
I asked for a couple inches off of my hair and she chopped FOUR inches off instead.

I had showed the hairdresser a photo and described what I wanted as well.
She started in the back underneath and really went for it I couldn't see until it was too late. She missed the mark terribly. It will take months to grow out to were I wanted it cut to in the first place.

Rosaltha S.

5/5

Excellent selection of items we were looking for (men's and women's clothing"). Well-stocked, clean and very friendly, helpful & professional staff. So nice to shop in a "brick and mortar" store ❤️

Curtis B.

3/5

JcPenney has a big selection of items for sale. Everything from children's clothes, adult clothes, make up, children's toys, bedding, and now appliances. The prices are comparable to other retailers.

Barb G.

5/5

Ordered online and had items shipped to the store. Pickup was fast and easy.

Kim T.

5/5

Was looking for a men's dress shirt that was cheaper that $40.00. Found one here .

Kristyn P.

1/5

Man, this place.

I paced an order for pick up, and had my boyfriend as the pick up person. He went there and they said no order had been placed and they couldn’t find it. Upset because my card was charged, and confused, I just had him purchase a pair.

These jeans I was picking up for Christmas for my 87 year old grandfather. I filed a dispute with my credit card company and had my boyfriend pick up a pair. He spent over an hour waiting while these people tried to figure out what was going on.

Happy to be out, he left with the jeans.
So, here I am wrapping Christmas gifts. I pick up the jeans he bought weeks ago, and they have a SENSOR ON THEM. 😡 😡😡😡 I am fuming. I was over them not having my order, but this is not cool. Now, I’ll be showing up to Christmas empty handed OR I guess I could show up the pants with an ink tag on them!!

Upset is an understatement. He drove an HOUR to get these. Now, we have to drive an HOUR back to get the sensor off.

I would really like to know what they can do to make this right?

A F.

4/5

Found a decent amount of clothes for my daughter. They had a nice selection and the place was clean. Saraya at the register was just wonderful when checking out.