Kryterion Inc - Phoenix, Arizona

Mori M.

⭐ 1 Star (If I could give 0, I would!)
AVOID KRYTERION AT ALL COSTS! This is the worst online proctoring service I have ever encountered. Their system is completely unreliable, and their customer support is incompetent.
I attempted to take an exam, and their glitchy software locked me out before I could even start. My secondary camera displayed a black screen, and the main exam screen greyed out the "I'm Ready" button, preventing me from continuing. Kryterion's own support admitted this was a glitch, yet they made me wait almost 3 HOURS before finally saying I could continue.
After all that, they blamed me instead of taking responsibility and refused to provide any refund or retest. This is a scam-like operation that takes your money and leaves you stranded with no accountability.
A simple Google search will show DOZENS of similar complaints about their terrible system. Unfortunately, Google still allows them to handle certifications, but I strongly warn anyone considering a Google exam via Kryterion—DON’T DO IT! You’re risking your time, money, and a valuable career opportunity on a company that doesn’t care about test-takers.
If I could give negative stars, I would. Kryterion is an absolute disgrace. Stay far away! 🚨

Harmanjot S. S.

I was supposed to take a ServiceNow CSA exam today, unfortunately I did not have an external web cam. The Customer service informed me I can reschedule/cancel within the next 24 hours but after thinking and deciding when I came to cancel my exam the option was gone, I messaged them and they said I was misinformed and that they cannot do anything about and basically that meant you'll have to repay the entire exam fee again, when it was their mistake to misinform me.

Will L.

Would not recommend Kryterion's webcam-proctored testing. I ran into multiple technical issues with my exam. Even though I have very fast internet and a reliable laptop/webcam, my exam was interrupted and paused 4-5 times by a Kryterion proctor/technician due to them reporting that my webcam was not working and having to restart my computer and exam multiple times. Overall, these interruptions delayed the completion of my exam by over 2 hours and made for a very frustrating experience.

damien V.

Horrible software, full of bugs, to be avoided at all cost!
I had an horrible experience during Kryterion's Biometric set up, I couldnt take the photo as I was always getting the same "Reduce brightness for better visibility'" error message. The person on the support chat was completely useless and couldn't help me with the issue. I did a quick research on Google and realised that many users had the same issue and all reported not being able to fix it.
Maybe Kryterion could look into their analytics tool and look where users are dropping off and see what error message they are triggering? Guess they still haven't figured out how to do that...

C. W.

Avoid this company for remote proctoring at all costs. Using Criterion for my recent CCMP exam was the worst experience of my post-secondary education. Their requirements were completely illogical, and the process was disruptive from start to finish.

The time spent trying to jerry-rig a camera set up that they would approve and then waiting for an agent to connect me back to the exam took 55 minutes alone, during which they contradicted their own instructions multiple times. I be told it was fine and then be interrupted by another agent right after who deemed it to not be suitable. Since you need to have your eyes, your whole keyboard and your mouse in view at all times but you can't put the camera too high, I had to write my exam hunched over in my chair just so they wouldn't interrupt me again.

Not only was the process a logistical nightmare, but it also failed to ensure fairness or practicality. Instead of helping maintain exam integrity, their methods wasted valuable time and created unnecessary stress. I would strongly advise against using their services for remote proctoring.

William C.

I wish I could give 0 stars. The software stopped temporarily half way through, then the proctor said they would resume the exam. The proctor then ended the exam with no option to resume. This is a widespread issue for a lot of users. To other people: please report this to the Better Business Bureau.

Support claimed that I canceled the exam even though I didn’t touch my machine while the proctor “resumed” the exam.

At best, this company has non functional software that will cost you money. At worst, this is a scam, and likely so given that refunds are refused when mishaps occur on their end.

Marcrasq

Terrible proctoring service ran into multiple problems with my camera just blacking out. I passed pre-check, as well as a live agent viewing my wifi speeds. I know my connection is stable because I stream at 1080p 60fps with no problems.

Jen C.

This is the most non user friendly proctor site I’ve ever used. I’ve tried three times now with the same result at $50 US. I’ve used two different laptops one Windows based the other Mac based. Was told it was the hospital network and to write at home. Surprise surprise … same result …. web page based exam that won’t go past the launch page. Their online chat is useless. They offer no useful technical support as your stress is off the ticker trying to connect on a time line of one and a half hours. Every single operator at our hospital experiences grief wether at work at at home trying to launch this exam through this site so buyer beware!!!! If you are trying to write your MDRAO exam you may want to consider the CSA course instead (the route I am probably going to have to take)