Parallels Inc. - Bellevue, Washington

Seth P.

Don't buy Parallels products. They prevent you from transferring their permanent licenses (for which you pay them extra) from an old Mac to a new Mac. They want to extract every last red cent from you by forcing you into buying the new version or their subscription. That's just criminal. Someone ought to start a class action lawsuit.

Their phone system hangs up the call when you select the option for "Support". Their tech support is abysmal because they deliberately try to make their tech support unavailable.

Buy VMware Fusion instead, or get one of VMware's free Fusion licenses for personal use like I did. Fusion works great and VMware is a more reputable company anyway.

Jack W.

Be extra careful with the software.

You might be trapped for a continues paying schedule.

I wish I have seen the Users review before I purchased full version of the Parallel Desktop software. Then I won't really do it.
I am not a computer expert, but I have pretty good experience with PC and Mac. when I got my mac, I still have some paid full version of software which for PC I use, that's the reason I considered a friend suggestion. He showed me his brand new Mac computer and the software he bought. I thought was nice. Then I went out and bought a full version to install it on my Mac. It has been working, But it always ask me to upgrade of course pay for them. I didn't need the "new features" so I didn't. But now when Mac upgrade to current Yosemite the Parallel doesn't work due to Virtual machine function. I can't not use the Parallels.

I contact the customer support team. This is where the trouble begins.
The support team was very consist on their phone manner, and as well as their suggestion -- Money.
all of them want me to pay full price for an other version of the software, because they do not support some older version of their software. I left my contact info to them, they said they will call back. some did. Some just never did.
after quiet a few phone calls and e-mails. There was one Customer support manager replied and offer me an 8 dollars discount. I thought They were joking at the beginning, but it turn out that their manager couldn't make any decision more than 8 dollars! What a bit company !
I told them I feel they don't even take customer inquiry seriously, and felt very back about their system user experience. Then they manager promised me to call me back in 24 hrs to see if any possible solutions. But he lied, no one called and no e-mail was sent.

I won't buy their product again. I felt being cheated.
Very Bad experience.
I guess I will take the suggest other software to run windows on my mac.

If you enjoy being cheated for your money, then keep buying every version of their software, this will make them happy for sure.

Greg J.

Anyone with a Mac trying to buy this software be aware that they offer the worst limited support and do not answer the phone!!! Before you buy, just do a test and call their support line to see if anyone is around...

Much better products out there for less money. They put all their money in advertising to get you to buy it and then make you upgrade every year or the software will not work with any new Apple updates. Awful money grab!

April L.

Running Windows and Linux on my Mac have never been easier. Technical support is simple through the website and social media. Thanks Parallels!

Ashneel C.

Worst customer service. Have been trying to call them whole day no answer at all.

Jeff W.

They do not answer the phone for any option selected.

Roman F.

It's a great place to work. I like people I work with.

Da M.

Customer service is a BOT. Enough said