PetDesk, LLC - San Diego, California

PetDesk, LLC: A Comprehensive Guide

PetDesk, LLC is a software company located at 2044 First Ave., San Diego, CA 92101, United States. With their main phone line at 8447382778, and a comprehensive website at petdesk.com, they have made it easy for clients to connect with them.

Specializing in the development of software solutions, PetDesk, LLC has carved out a niche for themselves in the tech industry. Their focus on creating user-friendly, effective applications has won them a loyal customer base.

Accessibility and Inclusiveness

In line with their commitment to accessibility, PetDesk, LLC boasts a wheelchair-accessible car park and entrance, ensuring that all clients, regardless of mobility, can access their services with ease. Furthermore, the company proudly proclaims its LGBTQ+ friendly and trans-safe space status, highlighting their dedication to fostering an inclusive environment.

Customer Feedback

With 15 reviews on Google My Business, PetDesk, LLC has garnered a decent amount of feedback from their clients. Their average rating stands at 3.7 out of 5, indicating a satisfactory level of customer satisfaction. One positive review highlights the excellent customer service, with the IT team quickly resolving an account lock-out issue, demonstrating the company's commitment to client care.

Overall, PetDesk, LLC appears to be a reputable software company, offering accessible and inclusive services. While their average rating could be higher, the dedication to customer service and the specialized nature of their products suggest they are worth considering for those in need of software solutions.

👍 Reviews of PetDesk, LLC

Sidrah N.

1/5

Sales associates continue to call despite us letting them know we currently do not have any interest in their services. When told so, they get an attitude and become rude. They call at least once a week after we have told them we do not have any interest in their services.

Brandon D.

5/5

Customer service here is great. I got lock out my account and was scared I was going to lose all my dogs records but the ITs really helped me out and got me back in within a couple hours of reaching out to them. If your vet uses this I highly recommend checking it out

Mark S.

1/5

So this company's sales approach is to call and say they have a new client who wants to book with your clinic. They then ask if you would be interested in their services. Then the "potential" new client calls and states that she really likes their service, and supposedly confirms or in our case books yet another appointment. When you tell the PetDesk representative that you are not interested in their service (which by the way is in no way unique and offered by a number of other companies) the rep responds with, "Let me get this right, your doctor doesn't want the clients we are going to bring him?" In the end you have set-up a client in your files who will never show for their appointment. The good news is that PetDesk offers a service to help you reduce your no-shows, so you could have that solution going for you. Stunningly unprofessional approach by a company which will need access to your practice management database.

Rhonda W.

5/5

The Pet Desk app has been good, it helps me stay on top of my cats vet appointments and other details.

Anon U.

1/5

Sales team calls our clinic repeatedly despite being asked numerous times to remove us from their list.

Connor L.

1/5

Their hiring practices are extremely sketchy. There's even rumors that they tell their employees to give this place a good rating.

Justin V.

5/5

Love PetDesk. Amazing customer service and staff.

Mel S.

1/5

horrible app.