Prompton Real Estate Services Inc - Vancouver, British Columbia

M P

Derek is a pleasure to deal. Great communicator that consistently proves he cares about doing a good job. He has been professional and transparent with my partner and me from the very beginning and that is very much appreciated. He has also addressed every one of our concerns very promptly (no pun intended).

We're lucky to have him as our property manager!

Canuck Cleaners

We terminated our contract with Prompton following 4 years of cleaning service.

Over a 4 year period we had regular late payments on our invoices from Corry, Sharmini, Nicole, Marcella, and Monica. As context - 7 months for Marcella, 5 months for Nicole, 5 months for Corry, and 4 months for Monica. Reoccurring with no improvement.

When we brought this to attention of Aimee, their Director, no action was taken and excuses were given. We had to reach out to James (managing broker) to finally have resolution to our overdue invoices.

Other trades (painting specifically) have had their 5 figure payments also delayed regularly. They did want to rock the boat - we wanted to ensure accountability.

Aimee has done nothing in the 4 years to performance manage and professionally develop her PM team. She provides no support.

Unbelievably, when we ask about our overdue payments we are responded to unprofessionally with excuses.

To all Trades - be careful.

chau alex

I had a disappointing experience with this realtor company. After moving into my apartment, I encountered a water leakage issue that took over two months to address. The response of the realtor was quite slow, and I felt left to manage the situation on my own, but filing a dispute to seek my rights.

If you're a landlord, I recommend considering your options carefully before choosing their services, as this type of situation can be troublesome. And for tenants, it’s important to research who will be managing your rental to avoid similar issues.

Ujjawal Jain

I was very much interested in going ahead with Prompton to rent this property, but since the first moment I scheduled a viewing and the agent named Jess, I had to deal with was one of the worst experience of my life. I was going to pay rent not asking for free stay . Honestly, I had all the necessary documents. I am businessman, but she treats people as if I am going to rent a shelter home ,very disrespectful,rude (calling her racist may be too much but it was very close) , no proper communication, I don’t think anybody should be working in a profession like this if they are so egoistic ,maybe better sit on your couch and watch TV and leave the world alone .

Robson Porto

Sharmini is a total rockstar. She helped us immensely with our moving and answered all of our questions, no matter how tiny or frequent they were, making the whole process very easy and, dare I even say, pleasant! I highly recommend her.

Chiang Andy

My experience is with Corry, and her manager Aime. Long story short, I am an existing tenant, received rent increase form in September, msged Corry as the property manager to relay the msg to the owner to ask for some leniency right away, but she failed to do so in 3 months. Msged her 3 separate times within the 3 months, finally she responded , and that defeats the 3 months notice. She also called me rude when I ask her why she didn’t respond in time. Seems like Prompton is not so “Prompt”

A Hung

I have entrusted my property to Prompton's Real Estates Services Inc. since I became the owner. Throughout the years, I've found the company and its staff to be honest and highly committed to integrity in its client interactions.

The daily management services are consistently responsible and detail-oriented. Whenever I have inquiries, the team, especially the property manager, Jess Baddan, is always prepared to assist and responds with great efficiency.

I truly believe that they treat my property as if it were their own.
I am extremely pleased how its property manager Jess Baddan has handled my peoperty undet her management.

Overall, I am very confident that choosing Prompton for my property management needs was the right decision.

Anastasiia Katsen

I am very pleased with my cooperation with this company, especially with Jess. Thanks to her, we were able to rent the apartment we had dreamed of. She always responded quickly to all messages, was incredibly helpful, and I am very grateful for her patience and for waiting while we gathered all the necessary documents. Even after we moved in, she continued to assist with resolving any issues and repairs in the apartment. I highly recommend reaching out to her!