Provident Credit Union (Redwood Shores Community Branch) - Redwood City, California

Introduction to Provident Credit Union: Redwood Shores Community Branch

Nestled in the heart of Redwood City, California, the Redwood Shores Community Branch of Provident Credit Union has been serving its members with personalized service and competitive financial products for decades. This full-service branch, located at 210 Redwood Shores Parkway, CA 94065, is committed to supporting the financial health of its community.

Main Services

• Personalized Banking: Provident Credit Union offers a range of personalized banking services, including checking and savings accounts, designed to meet the unique financial needs of its members.
• Loans: The branch provides various loan options, such as mortgages, auto loans, equity loans, and HELOCs, to help members achieve their financial goals.
• Investment and Retirement Services: Provident Credit Union offers investment and retirement planning services to help members plan for their future.
• Insurance Services: The branch offers a variety of insurance products, including health savings accounts, to help members protect their assets and plan for the unexpected.
• Online and Mobile Banking: Members can enjoy the convenience of managing their accounts online or through the Provident Credit Union mobile app, which includes features like transfers, bill pay, and mobile check deposit.

Location and Access

The Redwood Shores Community Branch is situated in the Redwood Shores neighborhood of Redwood City, near the intersection of Redwood Shores Parkway and Jacques Way. It is easily accessible from Highway 101, making it convenient for members living or working in the surrounding areas.

• Public Transportation: The branch is close to the Redwood Shores Park & Ride, which offers public transportation options, including SamTrans and Caltrain.
• Parking: Ample parking is available in the branch's dedicated parking lot, ensuring members' convenience.

Featured Characteristics

• Wheelchair Accessibility: The branch is wheelchair accessible, with both an entrance and a parking lot designed to accommodate members with disabilities. The ATM is also wheelchair accessible.
• Cash Advance: The Redwood Shores Community Branch offers cash advances to members, providing a convenient solution for short-term financial needs.
• Financial Consultation: Provident Credit Union is committed to helping its members make informed financial decisions. The branch offers financial consultation services to assist members in achieving their financial goals.

Practical Information

• Address: 210 Redwood Shores Pkwy, Redwood City, CA 94065
• Phone: 650-591-7845
• Website: providentcu.org
• Hours of Operation:
  • Monday - Thursday: 9:00 AM - 5:00 PM
  • Friday: 9:00 AM - 6:00 PM
  • Saturday: 9:00 AM - 1:00 PM
  • Sunday: Closed

Positive Aspects from Customer Reviews

The Redwood Shores Community Branch of Provident Credit Union has received an average rating of 3.4/5 on Google My Business, with 15 reviews. Several positive aspects were mentioned in the reviews, including:

• Personalized Service: Many members praised the friendly and helpful staff, who took the time to understand their financial needs and provide personalized solutions.
• Competitive Rates: Some members highlighted the competitive interest rates offered on Provident Credit Union's savings accounts and loans.
• Convenient Location: The branch's convenient location, easy access, and ample parking were also commended by several members.
• Community Focus: Provident Credit Union's commitment to its community was appreciated by many members, who valued the credit union's focus on supporting local residents and businesses.

These positive aspects highlight Provident Credit Union's commitment to providing exceptional service and supporting the financial well-being of its members in the Redwood Shores community.

👍 Reviews of Provident Credit Union (Redwood Shores Community Branch)

Gaiane V.

4/5

I have been a membership of PCU for over 25 years. I adored 4 tellers, two of them are new since Spring, one is Assistance Manger and, one staff are Awesome except the manager is not really friendly to me because I am disability.

JM D.

3/5

This rating is reflective of both the location and the credit union. It used to be great-- a stellar super rewards rate with easy to hit monthly goals. Since they changed to a minimum monthly spend to achieve the goal it's been a miss for me.

OX O.

1/5

Run fast!!!! I never write reviews but these guys are out of control - they had to transfer my car loan under my wife’s name and omg - they never did it they pulled credit score twice and now at the end they want to hook me up with higher interest even though it’s completely their fault. Communication is 0
They don’t reply to emails phone calls vms - even if you get someone on the phone they LIE to you that they will call you back and they never do
If you leave complain - nothing happens
You’re on your own!

Jeff N.

1/5

They used to be good, responsible no fee. Now the online and mobile banking is completely broken. Now the fees and (I am broke this month) fees are predatory. Grab your money and run. I get two or three $28 fees for every time I can't afford to feed myself and my two disabled kids. Provident, put it where the sun don't shine.

Wissam H.

5/5

I went in to cash a check that exceeded there limit and was told I couldn’t do it by BOA and it would take 7 business day. Tao and his team were able to get it done and confirmed in two days! Outstanding turn around. Thank you Provident!

abdulwali Y.

1/5

Wow ,with a credit score of 744 and income of 160000$ you can’t get a small amount loan ,if they don’t want to give loan why they run people credit ,I don’t know what else they want ,maybe they want joe bidden or Donald trump to co sign for you . do not give any kind of loan application they won’t approve it ,

shiva B.

5/5

I had been member with Provident since 2018. I had issue with my loan added with extra insurance but when I was helped by Shrawan Ghimire, I am glad he explained me what’s going on and how could I be helped. Thank you Shrawan

Michael H.

1/5

Broken ATM, says 24 hour ATM access. FAIL. Poor service, please try harder.

T C.

5/5

Met with Andrew at the redwood shores branch for a recurring payment issue that I needed to cancel. He was very professional and answered the questions I had with diligence.
Woke up the next morning, checked my email and saw Andrews email to me stating that he had already reversed two payments which prevented me from having to make a phone call or another branch visit.
Peace of mind was a great way to start the day and it was all thanks to Andrew and his commitment to service .
This is what banking should be and this is why I stay at Provident. Thank you Andrew 🤙.

Gaiane V.

4/5

I have been a membership of PCU for over 25 years. I adored 4 tellers, two of them are new since Spring, one is Assistance Manger and, one staff are Awesome except the manager is not really friendly to me because I am disability.

JM D.

3/5

This rating is reflective of both the location and the credit union. It used to be great-- a stellar super rewards rate with easy to hit monthly goals. Since they changed to a minimum monthly spend to achieve the goal it's been a miss for me.

OX O.

1/5

Run fast!!!! I never write reviews but these guys are out of control - they had to transfer my car loan under my wife’s name and omg - they never did it they pulled credit score twice and now at the end they want to hook me up with higher interest even though it’s completely their fault. Communication is 0
They don’t reply to emails phone calls vms - even if you get someone on the phone they LIE to you that they will call you back and they never do
If you leave complain - nothing happens
You’re on your own!

Jeff N.

1/5

They used to be good, responsible no fee. Now the online and mobile banking is completely broken. Now the fees and (I am broke this month) fees are predatory. Grab your money and run. I get two or three $28 fees for every time I can't afford to feed myself and my two disabled kids. Provident, put it where the sun don't shine.