Shermantic Computer Services - Fairmont, West Virginia

JoJo O.

On Feb 6, 2024 I took my computer in that my daughter built for me for a free diagnosis. I explained the problem and he immediately said the problem without testing anything....the power supply went bad. He said I had to pay up front since the part has to be ordered and he would order it THAT day. It'll take 2 days to come in and it'll be ready by the following Monday 2/12. I paid $139.10. On the 12th, I checked in and was told the part wasn't there but it should be there the next day. On the 13th I checked back in again and was once again told the part wasn't there and he would call me when it's completed. Of course I'm upset by this information as he's not communicating unless I show up to ask. That's when he blames it on the owner of the business claiming she is the one who orders everything. I was told it would be ordered the previous week and it would take 2 days to come in, but a week later and nothing is happening! He wouldn't give me a refund as the paper I signed to agree for the repair stated no refunds only store credit, which was in small print and he did not verbally say this to me. He said he'll call the owner again to get an update. He did call at 5:18pm and said the part will be in Friday 2/16 and he'll fix it that day. I waited til 4:30pm on 2/16 and finally went up there to check once again since i havent heard from him.This time he said the part came in and he replaced it but that didn't solve the problem. The only other option is the mother board needed replacing. So I could wait til it was ordered, shipped and came in. So basically I paid for a new power supply that was NOT the issue. I couldn't be refunded for a part that wasn't the problem, and the computer STILL isn't working. Almost 2 weeks at this shop, buying random parts without testing anything, I feel I was completely scammed! I told him I'll just take my computer and as he walked towards the back to get it he says, "well if thats what you want to do". My final result was leaving with my computer and the power supply I had purchased that wasn't needed because I didn't want store credit
as i'll never support that local
business!!!

Sheila L.

I love this place. Ronald is the best. He really knows his stuff and is a really nice guy, too. Also pleasantly surprised by the reasonable prices. It's hard to find a place where you don't feel like you're being taken advantage of. Well, this is one of those rare places - my "go to" for any future issues I ever encounter.

Nancy T.

BEWARE: they only have one clerk left. He is a liar, he is dishonest and barely competent. I was a Mac tech before I retired and I have gone to these people for PC help. They have taken laptops of mine and returned them in the same shape as when I brought them in. Because I couldn’t seem to get my laptops fixed, I purchased another from them. It was defective. After about a week the Windows license expired. They did reinstall a new copy, but I keep getting messages that it needs to be verified. Then in another week, the battery went dead and couldn’t be charged.

I also had taken them an external drive with all my backup files. The power input was damaged and they said it had to be sent off. The drive had worked perfectly before I jammed the input. I literally waited months. Then they admitted they couldn’t find it, but they insisted the files were all corrupted. How did they know this? They didn’t. They lied. I had to pay $80 up front, but no refund. They finally found a lesser refurbished drive and that was all I got. Lost my files, never got my original drive back.

As far as refunds...I had another laptop that fell off my bed and the screen cracked. It was $200 to get it replaced, so I asked for a cable to connect my laptop and a separate screen. The fool clerk sold me one for $15, but when I got home I discovered it wasn’t the correlation cord. I don’t live in Fairmont, but two days later I drove back in with the wrong cord. The clerk didn’t have the correct cord and he wouldn’t give me my $15 back. He said, no receipt, no refund. I said but you sold me this only two days ago. He remembered me,but still refused to give me a refund.

If you take any computer to these people, you will deserve whatever happens to you. Only later when I told friends, they said everyone knows that place is dishonest and no good! If I could give less than one star, I would.

J.D. S.

This business is run by dishonest people with no sense of accountability. At the beginning of December 2020, they purchased a computer from me online, presumably so that they can resell it for the holidays. As a computer reseller myself, I have nothing against someone buying my products for resale. I do however; have a problem with people who are dishonest and disrespectful.

The computer in question that was sold was an entry level gaming computer. Nothing fancy at all, but I wasn't asking for an exorbitant amount. Shermantic Computer Services purchased the PC which was sent out with a double layer of bubble wrap and more bubble wrap inside to secure the cooler and graphics card, two components that have been known to be problematic during shipping.

Within a few hours of receiving the computer, I was greeted with a return request on the selling platform that I was using. With no communication at all from the buyer. Upon messaging them, Stefanie claimed that the PC was dead, no lights, no power. This struck me as odd, every PC that I send out is thoroughly tested prior to shipping and is well protected.

The selling platform that I used accepted the return request under the grounds that my item was not as described. Upon receiving the computer back, I was greeted to the most disrespectful treatment of my item. For starters, the PC was packed in newspaper and leftover scraps of bubble wrap. There was no attempt to protect or respect my computer. They damaged the RGB strip that was included in the computer by ruining the adhesive on the strip. They never did return the power cable that was included with the computer. This could be overlooked if the computer actually arrived dead. For example if the power supply or something had failed inside the computer. But this was not the case, the front panel wiring has been rearranged by Shermantic Computer Services so that the computer would not turn on when the power button was pushed so that they could claim that it was dead on arrival. This is a computer repair store that intentionally opened my PC, rewired it, and then falsely claimed it to be dead on arrival! This claim is substantiated by pictures taken before the computer was sold and after it was returned. Putting the power button in the correct spot made the computer work again. There was absolutely nothing wrong with it. This business simply thought that it didn't have the profit margins that they wanted, so they falsified a return. This is absolutely shameful for any business to do.

I was nothing but pleasant and accommodating to Shermantic as I would be to any buyer, but their lying and disrespect put me out of my time and my money. Do not take your computer here. Do not buy a computer from these people and do not trust them to touch anything!

Miguel F.

This business deserves 5 stars for handling a situation so perfectly. They knew that as a customer we were upset about something and they fixed it. They fix computers/laptops/phones/etc. just within a couple business days although they may seem pricey. Businesses that fix electronics like them are a bit pricey but the decision to pay for the fix is yours not theirs. They are there to do their job and they get it done right if not, then they will make sure you leave happy.

Celi O.

Laptop submitted for a repair in May of 2023 for a screen repair. The screen died in December 2023. I was also accused of “mishandling” the device even though the technician admitted that the internal wiring was frayed. If you only need your repair to last less than a year and to be accused of misusing your own equipment, this is the place for you.

tab E.

At first I would give them a 4 or 5 star review, I had them build me 2 gaming pc's. Between both of them I spent over 5,000$ my one gaming pc started blue screening, took it there they couldn't figure out what was wrong with it. Said it benchmark fine. Well I just recently started gaming again and it still would freeze or blue screen, I called and asked a compatability question and completely gave me wrong information and led me to believe the part I was looking at wouldn't work. I was lied to and I don't think that is professional. I gave them 2 stars cause they did refund my money because I was a loyal customer they said they don't do refunds. Will not be back.

charles N.

I had a friend try to fix my laptop, finally had to bring it to someone that possibly can fix it, i had a hard drive failure, after that all kept going wrong. i called, and Justin on the phone was pleasant . i brought it in in the evening, Justin had it fixed and running the next day. and it was a reasonable charge. well worth getting the laptop back that i liked.