Tilt Studio Valley Mall - Hagerstown, Maryland

Mike

This place is an absolute scam. Most of the games are old. The selection of games is heavily weighted to ticket games. And then half the games will take your card points and not function. Don't waste your time or money.

Just to give you an idea of how little you get for what you spend, two kids used 500 points in 30 minutes at a cost of $100. For the same price we could've spent all day at a water park. It just isn't worth it.

Human Pancake

Doubt that anyone actually looks at the reviews, considering the amount if complains that are made.

Trust me, yes, the employees hate it here as much as you do. We’re tired and pretty underpaid considering the amount of things that we have to do that are very much above our pay grade.
Half of the games don’t work. Yes, we have tried to fix them, and yes, we know it’s broken. No, we can’t put signs up saying it’s broken. Customers complain a lot to the employees like we’re able to do anything about it. That’s more of a manager’s job (like they’re gonna do anything anyway because they’re always somewhere).

I wouldn’t recommend spending too much money on points, because it becomes more like a gambling addiction on if a game even works or not.
If a game doesn’t work the first time, move on. Dealing with someone who swiped 6 different times is annoying for everyone.

Also, please, if you’re a parent, we are not paid to babysit. Keep your kids with you.

Other than dealing with broken games and angry customers, it’s not too bad.
Again, the employees just want to get through the day. Don’t yell, just let them know what’s going on and we’ll try to help. We’re just as frustrated as you are.

If you are playing for tickets, that’s easy; literally just go to the ring games. If you’re going for claw machines, you’re already losing money.
It’s only worth it if you know what you’re putting your money towards.

Sandia Walsh

We o ly spent an hour but they have some pretty amazing g and cool games here, will be back

Spiral Tote

Been coming to this fun spot since they opened. My kids(when they were teens) did the laser tag and a host of the other video games in here. It is a great spot for family’s to have fun. There is an area to order food. I haven’t ever eaten there, so. I can’t speak on that. The staff has always been honest, friendly, and professional. Always a great experience whenever I visit. Check it out for yourself, you’ll be glad you did.

John Smith

I've been going here off and on since they opened, and I mainly only play the Dance Dance Revolution Machine. Well, they've been broken since day 1 and 1 of them since it replaced a Pump It Up machine that NEVER worked. The one that replaced the Pump It Up machine barely works, and it's a shame because I think both pads work fine (all arrows work). Only problem with that machine is it flickers, bugs, and some songs don't even play music rendering the entire machine unplayable. Why it is still turned on is beyond me. As for the other machine... Only the right side pad works while the left has 1 or 2 arrows that don't work. Also, the pad is broken on the bottle and leans down towards the right side. I don't know why they don't fix these problems. As for other machines, there's constantly issues with racing games and many others. Overall, the upkeep/maintenance for Tilt is lacking extremely. Meanwhile prices for most games (especially popular ones) are pretty high. One good thing is the price of the DDR machine is cheap so I can't complain on that. Please do better and fix the dance machines or get new ones, and the other games.

F B

New update.
I'd probably say that 40% of the games "work". We've been in multiple times in the span of a few months, and the same games are out of service. Nothing is being maintained. The claw machines have been set to drop the prize once the claw reaches the top. Most of them grab the prize and have zero tension to hold it. All of the ticket balls have been removed from the ticket ball claw machine.
It's fair to say that collecting tickets at any reasonable rate is now gone. Save your time and money and buy a board game.

Kelly Kuhn

Hands down the most AMAZING arcade I've ever entered! MY JAW LITERALLY DROPPED! It's like if you combined an arcade/carnival/kid's casino all in one. Plus with putt-putt, bowling, laser tag, Giant claw machines, pinball, older games--(NeoGeo WHAT?!!!), newer games, a candy machine wall, it's own bathrooms, and a reasonably priced concession stand.... I personally could spend ALL DAY there!!! But I'd likely want to hit the lottery first, as I could see easily spending hundreds of dollars here! This is anyone's gaming dreamland-- especially kids!!! The prize counter is something to behold! I spoke with Roy, who said he's been working there a couple months. He was extremely friendly and professional all while cleaning and maintaining the facility. He's a gem of a worker! We spoke briefly 3-5 times. Very pleasant and hard-working fellow. He was EVERYWHERE!!!

JJ CBMD

Having fun visiting in Tilt Studio that we spend so much for the games and forget the time already the mall is closing.lol. We got fries pillow as win prize in Whac a Mole games and enjoy playing bowling it was really fun. They have friendly and very helpful staff to ask around. We would love to go back in here again to play and feel nostalgic seeing old arcades games.