Unique Landscapes & Custom Pools - Chandler, Arizona

Megan G.

Unique did a full yard remodel for us. The process was seamless. The communication from our designer, Jaime was remarkable. She was such a valuable resource. Our construction manager, Bart kept our project moving and made sure that we were 100% satisfied every step of the way. After completion, we had a tree snap in the wind and Sharon in the warranty department had our replacement out the next day. It was incredible service. We are so pleased we chose unique and will recommend them over & over again.

Drew K.

The entire team at Unique did an outstanding job from start to finish making sure that our project was completed to our satisfaction. They treat each customer with respect no matter the size of the job. Their foremen and assistants were always attentive and great keeping us updated with project timeline, expectations, and easily contactable if we saw things that were not being done as we had expected. We would highly recommend Unique to anyone that has a major yard project in mind - they are not the least expensive company but in the end you absolutely get the service that you have paid for.

Dennis E.

Had issue with spa that has been ongoing. It took a little bit for the warranty process to get resolved and the work to get scheduled as it was out of the warranty period. Sharon did a great job with hearing me out and understanding the situation. She presented the timeline and the ongoing problems to Chris who stepped up and did the right thing even with the warranty being expired. Unique stood behind there work and took care of the necessary repairs once the underlying cause of the problem was discovered. Bart did a great job communicating and getting repairs done. Thank you to Chris, Sharon, Bart and the crew for standing behind their work and helping fix the problem.

Jennifer F.

****Update to review 3 months later
After posting this review, I was contacted by Unique to let me know that the head superintendent Bart would like to meet with me and discuss the project. Meeting with him gave me the confidence to continue with Unique to let them try to make it right.

It took about 3 months to do so, and two separate attempts on getting the pool stain out, but it is now completed. Unique also added some landscaping to revive what they had previously done on another job that was affected by their original poor job on the drainage, and they were willing to take items that I was unhappy with off the bill.

I am amending my review from the original one star to three stars. In sum, my recommendation would be to not use Unique for jobs smaller than an entire backyard. That seems to have been our issue this time. I believe that they gave me no priority either with the selection of the people to work my job or with timing to get things done. None of this pain needed to happen other than for those two reasons. Bart was professional, knowledgeable, and pleasant in high contrast to my initial experience.

****original review
Unique damaged my property, didn’t finish the job, and ghosted me. Tomorrow will be 3 weeks since my job was started.

First they drained my pool and damaged my property (only company to ever do so when draining my pool) which required multiple truckloads of dirt to repair.

They partially drained it into a vessel to retain some of the water which I requested and paid for but did it unprofessionally and lost a bunch of water. I had to temporarily fix it myself or all of the water would have been lost. They made that my fault because I requested something they hadn’t done before.

They couldn’t give me a schedule and when they did, they continually missed it saying that they couldn’t control their subcontractors.

They left my pool drained for 11 days but not fully drained as it should have been and so there is a large stain now in the shape of that standing water.

They told me to fill my own pool and restart my own pump but they left it disassembled.

When I raised any issue it was “no big deal” or “would be fine.” I didn’t sign up for any of it, and it was a big deal, and it certainly is not fine. My backyard is worse than it was before they started.

They didn’t finish all of the work, and after giving me the runaround (“it’s not me it’s him” type of unprofessional stuff) they stopped responding to me. I tried several people through both phone and email multiple times, finally including the president. 4 days since that with no reply.

Unfortunately I am now going to have to find another company to fix their issues and finish the work.

I deeply regret having contracted with this company and wish you luck if you choose to do so.

Shauna S.

I would highly recommend working with Unique for your landscaping project. They are professional and very detail oriented. Trey is the best superintendent (nice, patient, attentive, knowledgeable) and Tyler is a great salesman/designer. From beginning to end just an absolutely pleasure. So glad we chose them!

S S.

Unique was an outstanding company to work with in the completion of our pool and landscaping project. From the original design development through construction, punch list completion, billing, and warranty, Unique was always first class! Chris, the owner was significantly involved throughout the process. Bart, our site supervisor was excellent and the crew was superb! The office personnel, in particular Pam and Sharon became like family as we navigated the issues involved with a project this large and sophisticated. I have completed numerous landscaping projects myself so I knew what to look for and Unique surpassed my high expectations. I am familiar with many pool and landscaping projects that have been completed by other companies in my community and elsewhere and I would rate Unique head and shoulders above them relative to creativity, craftsmanship, cost, and customer service. I highly recommend Unique! -Jim S

George F.

Unique was amazing to work with! They did quality work, were on budget, and they have been incredibly helpful with any questions we’ve had. We love our new outdoor kitchen!

Lori C.

It was great working with Unique to create my dream pool project! The customer service and warranty were excellent. When I’ve needed warranty work done, they came out in a timely manner and finished the work quickly. I would use them again in a heartbeat. ❤️